Cancellation/Refund Policy
Cancellation of a class must be made a minimum of three (3) business days prior to the class to be eligible for a full refund.
Absolutely no refunds or transfers will be made without notice prior to the beginning of the class – notification can be made by email or phone call/voice mail. (Though voice mails and emails may not be read/heard until after the class – the time and date stamp will verify the notification)
Emergency circumstances (i.e. death in family, illness, car problems, etc.):
**The training registrar will have final approval**
>A refund will be made only if the notification is 24 hours prior to the beginning of the class
>If notification is less than 24 hours - a one-time transfer will be made – there will not be a refund of money
Substitutions (one person replacing another) may be made. A substitution for a paid class can be made at any time (even the day of the class – with the understanding that their certificate may have to be mailed if the certificates are made ahead of time), but the substitute must know the name of the person that they are replacing. A substitute for a free class must be made a minimum of 48 hours prior to the class. A substitution may not be sent to a free class on the day of the class. A substitution will only be accepted for a free class providing the substitute is not on the “No Show list” for a previous free class.
If a refund is due , it will be made in the manner of original payment – if the payment was online, the refund will be to the card used for the payment – if the payment was by check, cash, or money order, the refund will be made by check (only after original check clears)
Class Cancellation:
If a class is cancelled due to lack of participation or instructor emergency – registrants will be notified by email and/or by phone. The registrant will be given a choice of a refund, certificate, or class transfer. If the registrant is not available and there is no response by the end of the business day of the notification or they are indecisive as to what class they would like to transfer to, a refund will automatically be made.
Free Class Policy:
If you register for a free training course and are unable to attend, you must cancel - if no cancellation notice is received you will be unable to attend a free training for a period of one year. Only 4 people allowed per program per free training.
